SHOPPING INFORMATION

Q1: What is the return period for your products?

Customers can return products within 14 to 30 days from the date of delivery for a full refund.

• The product must be in its original condition, unopened, and unused.
• The product should be returned in its original packaging with all accessories and components.
• The original tax invoice must be included with the return.
• The serial number must be clear and match the product details on the packaging, without any tampering.

To request a return, please follow these steps:

  1. Contact our Customer Support Team via phone, email, or through your online account within the return period.
  2. Provide your order number, invoice, and reason for return.
  3. Our team will arrange a pickup or guide you to the nearest authorized drop-off point.
  4. Once the product is received and inspected, we will process your refund or exchange within 7–14 business days.

In case you receive a defective or damaged product:

  • Please notify us within 48 hours of delivery.
  • Provide clear photos or videos showing the defect/damage.
  • If confirmed, you can choose between a replacement or a full refund.
  • For manufacturing defects covered by warranty, repairs/replacements will be handled under the official brand warranty policy.

Yes. The following items are non-returnable:

  • Products that have been used, installed, or show signs of wear.
  • Personal care and hygiene products (e.g., irons, shavers, blenders once unsealed).
  • Products returned without their original packaging, invoice, or serial number.